Software Support

The technical support group acts as a resource assisting with the installation and use of a variety of software. The level of support depends on the type of software package in question; we cannot be experts in all aspects of using all types of software.  We can provide assistance with operating systems, common applications and specialized software.

Licensing

Once proper licensing has been confirmed, the LSCG staff can then install software on a recharge basis. This will satisfy the campus software licensing agreement documentation requirements.

Software Purchases Prior to 2/1/2013

For software ordered through the Software Depot prior to the above date, the email receipt including Software Depot order number, software titles and install codes should be sent to help@lscg.ucsb.edu for documentation. To obtain this information, please contact the Campus Office of Software Licensing as they can pull up this historical information.

New Software Purchases

For software purchases made via the campus Gateway Procurement System or other vendors, please forward the name of the vendor, purchase order number, software titles and any install codes to help@lscg.ucsb.edu.

For information on how to place a software order, check out our Ordering Software page.

Information about departmental site licenses and volume purchases can be found in the Campus Licenses section of our website.

Media Distribution

Refer to the Ordering Software page of our website.