FAQs

I'm Having an Emergency And Can't Wait!

We pride ourselves on offering the highest quality of service to our users and part of that is not ignoring people in crisis. If you have an urgent need, please let us know and we'll do our best to accommodate your need. Please refer to our contacts or Emergency Policy page if necessary.

How Do I Get An Account? Is It Free?

Yes, it is free to get accounts. Fill out the account request form and either scan and email it to help@lscg.ucsb.edu or drop it off with one of our staff.

How Do I Change My Passwords?

Please refer to our Tutorials web page.

How Can I Set Up a Vacation Message?

Please refer to our Tutorials web page.

What Do I Do if I Can't Log Into the Help Request System?

Please refer to our Staff page to email or call us and get help logging in. Be sure to login with your email account username and password.

Does It Cost Money to Ask a Simple Question?

No! We are here to help all of our users and we want you to come to us any time you have a problem. If it's something we can answer quickly or can direct you to the resources you need, we'll do that free of charge. If we need to send a technician to look at a problem there may or may not be a charge involved (see our policies page for more information on that) but asking questions is always free.

How Do I Get a Project Code Set Up So I Can Submit a Web Request?

If you have a new grant and want to use those funds for services provided by the LSCG, have your budget controller contact Christine (christine.herman@lifesci.ucsb.edu; 893-3322) to request that she activate a project code. The day after the project code is activated, it will appear in the project code drop down list in our Task Management db. We cannot accept personal checks for work done by our staff.

Are There General Use Networked Printers?

Refer to Networked Printers.

Location of Instructional Grad Labs (EEMB / MCDB)

Refer to Desktop Support

Can a Computer With a Foreign Operating System Be on the LSN?

Unfortunately, we no longer allow computers with solely foreign operating systems to be connected to the LSN after dealing with catastrophic failures on multiple systems and a limited level of confidence in being able to help them back up, etc. Many modern operating systems (including Windows 7) can be configured to provide an English interface alongside the foreign one, which would allow their connection to the LSN. If you have a modern system with a single language installed, please contact us for details on how to add an English language pack to your system before we network it.

What is a Hostname?

The hostname is the name by which the server recognizes a networked device (i.e., computer, printer, etc.).
An example of a printer hostname is:
maroonfive.lifesci.ucsb.edu

What is File Sharing? How Can I Access My Lifesci Home Directory?

The purpose of file sharing is to work off data stored in a secure location that is backed up by the departmental server. This prevents extra work by staff as they no longer need to physically back up their data. Everyone with a lifesci account has a particular area of the server dedicated for their personal use. In addition, administrative staff are given access to areas on the server based on their job function. This allows others to share files and makes it easy to assign/remove access as job functions evolve. Access to these areas is determined by the MSO. You will need to know your ADS username and password to access this portion of the server. Please refer to our tutorial on how to access your home directory.

Generally, files are stored on your group NAS, or on lifesci-filer.lifesci.ucsb.edu.

Why Did I Receive An Email That Message Was Undelivered Even Though I Did Not Send Email to This Person?

There's no need to be alarmed. It's not uncommon for people sending spam to "spoof" the sending address in an attempt to fool anti-spam software and unsuspecting users. This leads to people receiving messages claiming to be from you and sometimes in messages being sent to old, closed addresses claiming to be from you. In the latter case, the message would be bounced back to the "sender" and you would receive a notice that the message was not delivered. There's really nothing you can do other than to delete the message and move on.