All Help Requests should be submitted through the LSCG online help request system. In emergencies or for quick questions, phone calls, emails or in-person visits are also welcome. However, any substantial request will need to be created in the help request system. Whenever possible, email requests should be sent to "firstname.lastname@example.org" instead of to an individual member of our group to avoid delay if the recipient is out.
Assistance is provided for a wide variety of desktop issues including:
- Network connections
- Software installation
- Operating system upgrades
- Hardware upgrades
- System troubleshooting
- Configuration of NAS drives
- Hardware quotes
Desktop Support in Non-Lifesci Buildings
Any of our users located in the new Marine Science Research building or one of MSI's other buildings will receive their primary desktop support from the MSI technical support staff (email@example.com). This will include email and networking support, troubleshooting, installation of departmental site license software, etc. MSI staff with a primary work location supported by the Life Sciences Network will receive support from the LSCG.
Hardware Quotes / Upgrades
One of our free services is to provide hardware quotes. Our group has developed a strong relationship with the major vendors and can get the best price possible. To obtain a free quote, submit a web request providing as much detail as possible about how you will use the computer.